SHIPPING & RETURNS // CLIENT FAQ
SHIPPING RATES & TIMELINES
All orders ship securely from our Los Angeles workshop. Because runs are strictly capped at 150 pieces, every garment requires signature confirmation upon delivery to prevent transit loss.
| SERVICE TIER | TRANSIT SCHEDULE | CARRIER ROUTE | RATES |
|---|---|---|---|
| DOMESTIC COMPLIMENTARY | 3–5 Business Days (Orders $250+) | UPS Ground Insured | FREE |
| DOMESTIC STANDARD | 3–5 Business Days | UPS Ground Insured | $12.00 |
| DOMESTIC PRIORITY EXPEDITED | Next Business Day (by 12 PM) | UPS Next Day Air | $35.00 |
| GLOBAL EXPRESS | 2–4 Business Days Worldwide | DHL Express Priority | CALCULATED AT CHECKOUT |
International shipments handled via DHL Express include all applicable import duties, regional value-added taxes (VAT), and carrier brokerage fees calculated directly in checkout cart. Your parcel clears customs in transit; no unexpected doorstep tariffs are ever assessed.
RETURNS & EXCHANGES ON NUMBERED RUNS
14-DAY RETURN WINDOW
Returns must be initiated within 14 calendar days of confirmed delivery. Garments must be unworn, unwashed, with original hand-inked twill tags and packaging intact.
THE 150-PIECE LIMITATION
Because every edition is strictly capped at 150 units worldwide, size exchanges are subject to remaining vault stock. If your requested replacement size has sold out, you will receive an immediate refund or store credit.
AUTHENTICITY & NUMBERING FAQ
DIRECT CONTACT & DISPATCH INQUIRIES
CLIENT SUPPORT & CONCIERGE
For immediate order adjustment, address change before carrier handoff, or claim filings. Responses logged within 4 operational hours.
DTLA WORKSHOP APPOINTMENTS
Clients in Southern California can schedule an in-person workshop appointment for tailoring repairs, custom sleeve adjustments, or archive previews at our Arts District studio.